Caitlin Bacher LLC

Privacy Policy

Last updated: November 2024

1. Introduction

Caitlin Bacher LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information:

Name and contact details (email, phone number, address)
Company name and business information
Project requirements and technical specifications
Payment and billing information
Communication history and correspondence

Automatically Collected Information:

IP address and browser type
Device information and operating system
Pages visited and time spent on site
Referring websites and search terms
Cookies and similar tracking technologies

Technical Project Data:

Source code and development files
Database schemas and configurations
API keys and credentials (securely stored)
Server logs and performance metrics

3. How We Use Your Information

We use your information to:

Provide and deliver our development services
Process payments and maintain billing records
Communicate about projects, updates, and support
Improve our services and develop new features
Analyze website usage and optimize user experience
Comply with legal obligations and enforce our terms
Prevent fraud and ensure security
Send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

For EU/EEA residents, we process your data based on:

Contract performance: To deliver services you've requested
Legitimate interests: To improve services and prevent fraud
Legal compliance: To meet tax, accounting, and legal requirements
Consent: For marketing communications and optional features

5. Data Sharing and Disclosure

We may share your information with:

Service providers: Cloud hosting, payment processors, analytics tools
Subcontractors: Specialized developers or consultants (with your consent)
Legal authorities: When required by law or to protect rights
Business transfers: In case of merger, acquisition, or asset sale

We do NOT:

Sell your personal data to third parties
Share data for third-party marketing without consent
Disclose confidential project information

6. Data Security

We implement robust security measures:

Encryption of data in transit (TLS/SSL) and at rest
Secure access controls and authentication
Regular security audits and vulnerability assessments
Staff training on data protection and security
Incident response procedures
Secure disposal of data when no longer needed

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your data:

Project data: Duration of project plus 7 years for legal/tax purposes
Financial records: 7 years as required by law
Marketing data: Until you unsubscribe or request deletion
Website analytics: 26 months maximum
Backup data: 90 days in secure archives

After retention periods, data is securely deleted or anonymized.

8. Your Privacy Rights

You have the right to:

Access: Request copies of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we use your data
Portability: Receive your data in a structured format
Objection: Object to processing based on legitimate interests
Withdraw consent: For processing based on consent
Lodge a complaint: With your local data protection authority

To exercise these rights, contact us at info@caitlinbacher.com

9. Cookies and Tracking

We use cookies for:

Essential website functionality
Analytics and performance monitoring
User preferences and settings
Security and fraud prevention

You can control cookies through your browser settings. However, disabling certain cookies may impact website functionality.

See our Cookie Policy for detailed information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

12. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. We ensure adequate safeguards through:

Standard Contractual Clauses (SCCs) approved by the EU
Adequacy decisions where applicable
Service providers certified under relevant frameworks

13. California Privacy Rights (CCPA)

California residents have additional rights:

Right to know what personal information is collected
Right to know if data is sold or disclosed
Right to opt-out of sale of personal information
Right to deletion of personal information
Right to non-discrimination for exercising rights

Note: We do not sell personal information.

14. Data Breach Notification

In the event of a data breach affecting your personal information, we will:

Notify you within 72 hours of discovery
Describe the nature of the breach
Explain potential consequences
Detail measures taken to address the breach
Provide recommendations to protect your data
Notify relevant authorities as required by law

15. Business Transitions

If Caitlin Bacher LLC is involved in a merger, acquisition, or sale of assets, your personal data may be transferred. We will notify you before your data becomes subject to a different privacy policy.

16. Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via:

Email notification to registered users
Prominent notice on our website
Updated "Last updated" date at the top

Continued use of our services after changes constitutes acceptance of the updated policy.

17. Contact Information

Questions, concerns, or requests regarding this Privacy Policy or your personal data:

Caitlin Bacher LLC
Entity No.: 201614610241
Address: 1472 Olympus Ave., Berkeley, CA 94708
Email: info@caitlinbacher.com
Phone: +1 (510) 555-0142

For data protection inquiries specifically: privacy@ice-storage.eu.com

18. Supervisory Authority

If you are in the EU/EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.